FAQs
Can I add another person that can manage the signatures?
Yes. By default only the G Suite Superadmin that installed the app has access to it, however you can add as many people that you need to access the app to design and manage the signatures, you can find detailed steps on this tutorial: ...
Is it possible to add images to the signatures?
Of course, you can insert images in the signatures, for example: your company logo, a marketing banner, social icons with links, etc, for instructions watch this video ...
I need to apply a signature to my IT department but a different one for my Finance department, is that possible?
Absolutely, Zumpul lets you apply a signature to the entire organization if you wish, but also you can create a template and assign it to a filtered group of people, say OU, Department, Location, etc, for more details, ...
Can I edit a person's profile to apply the correct details in the signature?
Yes. Zumpul has a 'People' module where you are able to find and edit a person's profile, these changes will reflect in the signature when you apply it, for detailed instructions ...
How can I add a new user in Zumpul to apply a signature?
Zumpul users are based on the Google Directory in your domain, so that if you want to add a new person to set a signature, you have to create it first in your G Suite account, when the users sync you'll see the new user(s) in Zumpul and thereafter ...
Will the signature show up on mobile devices or email clients such as Outlook or MacMail?
Zumpul works based on the Google Mail features, the regular behaviow is that when a signature is set this is not reflected on any client; to have a signature set in a client you should apply it on the client itself.
Can the users in my domain access to the Zumpul app?
No, only the G Suite super admin who installed the app is able to login by default, or any collaborator that is intendedly added as a collaborator in the app, for more information on how to add signatures managers or collaborators ...
Why am I getting an Unauthorized page when installing the app?
This is commonly because the API access is disabled in your G Suite domain, you'll need to enable it as Zumpul uses it to read your users and their profiles, for more information on how to enable it, you can watch this tutorial: ...
Are the users in Zumpul synced to the users in my G Suite account?
Yes, Zumpul runs an automatic People sync every day at midnight, however you can also execute a manual Sync which will on demand sync users, profiles and groups from G Suite to Zumpul, you can watch this video to perform a ...
Can I apply a signature to an email alias with Zumpul?
At this moment you can apply the signature to the primary email address only.
Do I need a Zumpul licence for all my users in my domain?
Yes, you need to purchase Zumpul licences for all actice users in your G Suite domain.
What happens to the signatures that I already applied if Zumpul is unistalled or the version is upgraded/downgraded?
Nothing, the signatures that you applied are not affected if you unistalled the app or if you move from one version to another. (End users are able to change from their personal settings).
Can I use more fonts than the ones offered in the app?
You, it requires a bit of basic knowledge of HTML and CSS; you can use any font available in Google Fonts, follow these steps: 1. Go to Google Fonts and select all the fonts that you want to use 2. Copy the <link href ... code 3. In Zumpul, edit the ...
How can I fix the issue 'There was an error previewing the signature', shown at the lower right corner when trying to preview the signature?
This is usually caused when you copy and paste a 'Conditional IF', to fix it click on the HTML Source button and search for the '#{if...' piece of code and make sure there's nothing between 'if' and 'key', in the following example we show the correct ...